Terms, policies and privacy

Terms of sale

The terms of sale are one document and they live on their own page: terms and conditions. They cover both kinds of purchaser, because PXP sells to organisations and to individuals, and each clause that falls differently for the two says so.

They used to be set out here as well, on a business-to-business footing, while the page above was drafted for consumers. Two contracts that contradicted each other was worse than either, so this section is now a pointer and the contract has one home. The research-use policy, shipping, returns, privacy and cookies below are policies rather than the contract, and they stay on this page.

The contract

Terms and conditions

Which terms apply to you

Clause 1, consumer or business purchaser

What you confirm when you order

Clause 2, and the research-use policy below

Cancelling

Clause 7, and returns below

Research-use policy

This is the most important section on the page. It is a condition of every sale, it forms part of the terms above, and it is the basis on which we decide whether to supply anybody at all.

What we supply

The goods listed on this site are chemical compounds, supplied as lyophilised powders in sealed vials, together with laboratory consumables such as empty vials and bacteriostatic water. Each is supplied in the quantity and physical form stated on its listing, under a batch number, with a certificate of analysis available for that batch.

They are supplied as laboratory materials, for use in a laboratory, by people who work in one.

What they are not

• They are not medicinal products. They are not licensed, authorised or registered as medicines by the Medicines and Healthcare products Regulatory Agency or by any other regulator, and they are not supplied as medicines.
• They are not foods, food ingredients, food supplements, or anything intended to be eaten or drunk.
• They are not cosmetics.
• They are not veterinary products.
• They are not diagnostic products, and they are not in-vitro diagnostic devices for clinical use.
• They are not intended, packaged, labelled or supplied for use in or on any person or any animal, in any way, by any means.

We make no claims about them

Product descriptions on this site state chemical and supply facts: identity, molecular formula and mass, physical form, purity as measured, storage conditions, vial contents and batch information. That is all they state.

We do not describe what any compound does. We make no claim, express or implied, that any product has any effect on any person, animal, organism or condition, and we make no claim about its suitability for any purpose. Where a listing carries a research-area label, that label names a field of study and says nothing about an outcome. Nothing on this site is advice of any kind.

What you confirm when you order

By placing an order you warrant to us that, at the time of the order and for as long as you hold the goods:

1. you are 18 years of age or over;
2. you are ordering for laboratory research, whether on your own account or in the course of a business or on behalf of a laboratory, university, research institute or other research organisation;
3. the goods will be used only for laboratory research, in vitro, by or under the supervision of a person competent to handle research chemicals;
4. the goods will not be administered to, consumed by, or applied to any person or any animal, and will not be used for any diagnostic or therapeutic purpose;
5. you will not supply, sell, gift or otherwise transfer the goods to anybody for use in or on a person or an animal, and you will not describe them to anybody as being fit for that;
6. you will not repackage, relabel or resell the goods under any description that conflicts with this policy;
7. you have assessed the hazards, hold facilities appropriate to the materials, and will handle, store, transport and dispose of them in accordance with the law and with good laboratory practice, including the Control of Substances Hazardous to Health Regulations where they apply; and
8. you are responsible for establishing whether the goods may lawfully be imported into, held and used in the place they are delivered to, and you hold every licence, permit or authorisation that requires.

The acknowledgement you tick on this site is a declaration you make to us. We rely on it, and we keep a record of it with the order.

If you cannot give those confirmations

Then do not order. There is no version of this that works for a private purchase, and asking us to make an exception will not succeed.

Our right to refuse, to ask, and to cancel

We may, at any time and without giving a reason:

• refuse an order, or any part of one;
• ask for evidence that you are the business or institution you say you are, including an institutional email address, a purchase order, a VAT number or a company registration number, and hold the order until we have it;
• decline to deliver to a particular address or to a particular country;
• cancel an order after we have accepted it, refunding what you have paid for anything not despatched; and
• decline to supply you again.

We would rather lose a sale than supply somebody we are not sure about, and this clause is how we do that.

Onward supply

You may not supply, sell, gift or otherwise transfer the goods to anybody for use in or on a person or an animal. If you transfer them at all, you must pass this policy on in full and impose the same obligations on whoever receives them.

The law where you are

Different countries treat these compounds very differently. Some require a licence to import, hold or use them. In some they are controlled substances. In others they may not be imported at all.

Establishing what the law is where you are, and where the goods will be delivered, is your responsibility and not ours. So is holding whatever licence, permit or authorisation that law requires. We do not give that advice and we cannot check it on your behalf. If a shipment is delayed, seized, refused entry or destroyed because it was not lawful to import it, that is your risk and your loss.

Misuse

If we believe that goods we have supplied have been used, or are about to be used, other than as this policy requires, we may cancel outstanding orders, refuse to supply you again, and where the law requires it, report the matter to the appropriate authority.

Nothing you do with the goods after delivery is within our control, and we accept no responsibility for it.

Shipping and despatch

We despatch from Glasgow, in the United Kingdom.

When we despatch

Orders confirmed and paid for before 15:00 on a working day are normally despatched that same working day, for delivery the next working day. Working days are Monday to Friday excluding Scottish bank holidays; our despatch hours are 09:00 to 17:00.

Despatch and delivery times are estimates and not guarantees. Where a delay is going to be material we will tell you rather than let you wonder.

Carriers and tracking

We send by Royal Mail, on a tracked service. A tracking reference is emailed on despatch. [State whether a signature is required on delivery.]

Packaging and condition on arrival

Goods travel in plain outer packaging that does not describe the contents on the outside. Inside, each item carries its name, its batch number and the research-use statement.

Compounds are supplied lyophilised and are shipped at ambient temperature unless the listing says otherwise. Where a shipment needs temperature control it is packed with [insulated packaging and coolant: describe what is actually used]. Once the goods are delivered, storing them as the listing and the certificate of analysis state is your responsibility. Inspect the shipment when it arrives rather than when you come to use it.

Delivery addresses

We deliver to the address given on the order and we cannot change it once a consignment has been despatched. We may ask for a business or institutional delivery address, and we may decline an order where we are not given one.

Deliveries outside the United Kingdom

We ship to the United Kingdom only. On an international order you are the importer of record. Duties, import VAT, clearance charges and any brokerage are yours to pay, they are not included in our price, and they are not refundable by us. Establishing that the goods may lawfully be imported is yours as well. See the research-use policy above.

If something does not arrive, or arrives damaged

Tell us as soon as you can, quoting the order reference. If a consignment arrives damaged, keep the packaging and photograph it before you dispose of anything: a carrier claim without the packaging is very hard to make.

Returns and cancellations

This section is the practical side: what we can take back, what we cannot, and how a refund is made. The right to cancel is contractual and lives in clause 7 of the terms and conditions, which sets it out for both kinds of purchaser and is not restated here. If you are a consumer that includes the fourteen-day cancellation right, together with the sealed-goods exception that applies to almost everything we sell.

To cancel before despatch, email us quoting the order reference. If we have not despatched we cancel and refund in full, whoever you are; that is clause 7.1. What follows is about goods that have already reached you.

What we cannot take back

• anything whose vial seal has been broken, or whose packaging has been opened;
• anything that has been outside the stated storage conditions;
• anything we cannot satisfy ourselves has been stored correctly since it left us;
• items made, sourced or supplied specially to your order; and
• laboratory consumables that have been opened.

The reason is not administrative. Once a sealed research chemical has been out of our control we cannot certify its identity, its purity or its history, so we cannot supply it to anybody else, and we will not.

Faulty, incorrect or short-shipped goods

Tell us as soon as you can, quoting the order reference and the batch number, and describe the problem. Do not send anything back before we have given you a returns reference. Where the goods are faulty, damaged in transit or not what you ordered, we pay the return carriage.

What you are entitled to after that depends on which kind of purchaser you are, and clause 8 sets out both. It is not repeated here, so that there is only ever one statement of it.

If the goods do not match the certificate of analysis

Contact us with the order reference and the batch number. We will check it against our record for that batch. If the goods do not match the certificate we will replace or refund them, and we will withdraw the batch while we establish why.

How refunds are made

Refunds are made by the same method the payment was made, to the payer of the original payment, promptly once the refund is agreed.

Where a consumer cancels under the fourteen-day right, the statutory period in clause 7.5 applies instead of that one and cannot be lengthened by it.

Privacy

This section explains what PXP Peptides does with personal information, under the UK GDPR and the Data Protection Act 2018.

Who is responsible for your information

PXP Textiles Ltd, trading as PXP Peptides, is the data controller. Registered office 36 Mossvale Road, Glasgow, Scotland, G33 5PU. Data protection questions and requests: support@pxppeptides.co.uk, or write to 36 Mossvale Road, Glasgow, Scotland, G33 5PU.

[A business of this size is not usually required to appoint a data protection officer. If one is appointed, name them and give their contact details here.]

What we collect

Only what a form asks for, and only what you type into it: your name, email address, telephone number, organisation, delivery address and postcode, and whatever you write in the message box. On an order, we also record the products and quantities requested and the research-use acknowledgement you gave. After that: our correspondence with you, and our records of orders, batches supplied, invoices and payments.

We do not ask for special category data and we do not ask anybody about their health. Our hosting provider keeps ordinary server logs, which include IP addresses. [Name the hosting provider and state how long it keeps logs for.]

Where an enquiry goes

When you submit an enquiry, an order request or a certificate request, your browser sends what you typed to SeeWork, the business-management system PXP uses, where it arrives as an enquiry in PXP's inbox. That is what happens on this site today.

The fields sent are your name, email address, telephone number, organisation, delivery address and postcode, together with the message composed from what you filled in, which for an order request includes the products and quantities and the research-use acknowledgement you gave. Nothing is read back: the request asks the database to return nothing, and this website cannot read any enquiry, including your own.

The form sends to PXP's SeeWork instance at db.seework.co, a self-hosted stack running on Coolify. It is hosted in Finland.

If that send fails, nothing is transmitted and nothing is silently retried elsewhere. The form tells you it did not send and asks you to email us at support@pxppeptides.co.uk instead, and everything you typed stays in the form.

This site can also be run unconfigured, in which case the same forms open your own email program with the message ready to send, and nothing reaches any server until you press send there yourself. That is not how this site is running. If the configuration is ever removed, this section has to be corrected at the same time.

Why we are allowed to hold it

Our lawful bases under Article 6 of the UK GDPR are:

• Performance of a contract, or steps before one. Quoting, confirming stock, taking payment, arranging delivery and dealing with a return.
• Legitimate interests. Answering an enquiry; keeping a record of who we supplied and the research-use declaration they made; preventing and investigating misuse; and establishing or defending a legal claim. We consider these fair because the information is what you chose to send us, it is used only for the purpose you sent it for, and a supplier of research chemicals that kept no record of who it supplied would be behaving irresponsibly. You can object to processing on this basis. See your rights below.
• Legal obligation. Keeping accounting and tax records, and responding to a lawful request from an authority.

We do not rely on consent for anything except marketing, and we do not currently send any.

How long we keep it

• Enquiries that do not become orders: 12 months from our last contact with you.
• Orders, invoices and the research-use declaration that came with them: six years from the end of the financial year they fall in, which is the period HMRC requires business records to be kept for.
• General correspondence: 12 months.

After that it is deleted.

Who else sees it

• the carrier delivering your order, which is given the delivery name, address and a contact number;
• Wallid (WALLID.CO LTD), which takes payment by bank transfer;
• our accountant, and HMRC where required;
• the providers that host this website and PXP's business systems, and Resend, which delivers our email, and SeeWork, which hosts this site and PXP's business systems on a server in Finland; and
• anybody we are legally obliged to give it to.

We do not sell personal information, we do not share it for advertising, and we do not profile anybody.

Where it is held

[State where this website, the SeeWork instance and the business mailbox are hosted, and whether any of that sits outside the United Kingdom. If it does, name the safeguard relied on: UK adequacy regulations, or an International Data Transfer Agreement or Addendum.]

Automated decisions

Nothing about you is decided by an automated process. A decision to refuse an order is made by a person.

Your rights

Under the UK GDPR and the Data Protection Act 2018 you can ask us to:

• give you a copy of the personal information we hold about you (access);
• correct anything that is wrong (rectification);
• delete it (erasure), where we are not obliged to keep it;
• restrict what we do with it while a question about it is settled;
• give it to you or to another controller in a portable form; and
• stop processing it where we rely on legitimate interests (objection), or withdraw your consent where consent is what we relied on.

Email support@pxppeptides.co.uk. We reply within one month. We do not charge, unless a request is manifestly unfounded or excessive. We may need to check who you are before we answer.

Marketing

We do not send marketing email unless you have asked for it. If that changes, every message will carry an unsubscribe link, unsubscribing will be acted on, and the Privacy and Electronic Communications (EC Directive) Regulations 2003 will apply alongside the UK GDPR.

Security

[Describe the measures actually in place: who has access to the business mailbox and the SeeWork account, how those accounts are protected, and whether the site is served over HTTPS.] Transmission over the internet is never completely secure, and an email you send us travels over networks nobody controls.

Complaining

If you are unhappy with how we have handled your information, tell us first and give us a chance to put it right. You can also complain to the Information Commissioner's Office, which is the United Kingdom's supervisory authority for data protection, at ico.org.uk or on 0303 123 1113. Complaining to us first does not affect your right to go to the ICO.

Cookies and local storage

This site sets no cookies

It stores five entries in your browser. Three are local storage and stay on your device; two are session storage, which your browser normally discards when the tab closes.

• pxp.cart.v1 (local storage): your basket. A product identifier and a quantity for each line and nothing else: no price, no product name, no personal information. Prices are worked out again from the catalogue every time the basket is drawn.
• pxp.ruo.v1 (local storage): the date you acknowledged the research-use statement, so you are not asked again on every page.
• pxp.theme.v1 (local storage): whether you chose the light or the dark appearance.
• pxp.account.key (session storage): your sign-in credential for the account area. Unlike the three above, this one is sent to our records service at db.seework.co whenever the site needs to know who you are — on the account page, and on the shop pages so that the products and prices shown are those agreed with you — and it identifies you, since that is what it is for. Use Sign out on a shared computer: browsers can restore session storage when they reopen tabs after a restart, so closing the window is not a reliable way to end the session.
• pxp.order.saved.v1 (session storage): written only when you place an order, and holding that order's reference, the product identifiers and quantities it was placed with, and its total — so that a reload or a second press does not file the same order twice. Cleared when the order completes. It is not sent anywhere, but it does describe a purchase you made.

Four of the five stay on your device and identify nobody. Only pxp.account.key leaves it, and only to the service that holds your account. All five are yours to inspect or delete; clearing site data in your browser removes them, and deleting pxp.cart.v1 empties the basket.

A visit counter, and no trackers

There is no advertising pixel on this site, no social media embed, no chat widget and no heat-mapping. There is one counter, and it belongs to SeeWork, which hosts this site and holds our records: a script at the foot of each page tells SeeWork that the page was viewed — the page’s address, the site you came from, any labels on the link you followed, and whether you are on a phone, a tablet or a computer. It sets no cookie and stores nothing on your device, which is why it is not behind a banner. To tell one visitor from another within a single day, SeeWork combines your IP address and browser type with a key it replaces every day and then deletes, and keeps only the result: your IP address itself is not stored, and the same person cannot be recognised from one day to the next. Nothing it counts is shared with anyone else, and the privacy policy (clause 5.1a) says the same in fuller terms.

The other third-party request

The pages load a stylesheet and two typefaces from Google Fonts, at fonts.googleapis.com and fonts.gstatic.com. That request necessarily tells Google the IP address of the device making it and which page asked for it. Apart from the counter above, it is the only request this site makes to anyone other than its own host, and serving the font files from PXP's own domain would remove it, which is the fix if that request is not acceptable.

Why there is no consent banner

Consent is required for storage that is not strictly necessary. Both entries above exist only to provide something the visitor asked for: a basket they filled, and an acknowledgement they gave. Neither is used for analytics or advertising, so we take the view that the strictly-necessary exemption in the Privacy and Electronic Communications Regulations applies and that no consent banner is needed.

This is one of the judgements on this page that a solicitor should confirm. And if an analytics tag, an advertising tag or a third-party payment script is ever added to this site, this section stops being accurate and a consent mechanism has to be added at the same time.