Terms and conditions | PXP Peptides

Last updated: [date].

These terms and conditions (Terms) govern the sale of products by PXP Textiles Ltd (we, us, our), trading as PXP Peptides through this website. By placing an order you agree to be bound by them. If you do not agree, do not use this website or place an order.

1. Who we are, and which of these terms apply to you

Trading name: PXP Peptides
Registered name: PXP Textiles Ltd
Company number: SC899280, registered in Scotland
Registered office: 36 Mossvale Road, Glasgow, Scotland, G33 5PU
VAT: Not VAT registered
Email: support@pxppeptides.co.uk

1.1 For any complaint, email support@pxppeptides.co.uk with the order reference and what has gone wrong. We acknowledge within two working days and aim to resolve within ten working days.

1.2 We sell to organisations and to individuals, so some of our sales are consumer contracts and some are not. Which yours is does not depend on what you buy or on what you intend to do with it. It depends on why you are buying. The Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 treat you as a consumer if you are buying wholly or mainly outside your trade, business, craft or profession. If you are buying in the course of a business, or on behalf of a laboratory, university, research institute or other organisation, you are a business purchaser and those consumer rights do not arise.

1.3 Most of these Terms apply to everyone. Where the two differ, the clause says so and is split into a paragraph for each. Nothing in these Terms removes or limits a statutory right, and any term that conflicts with one does not apply to the purchaser who holds it.

The clauses that fall differently are 5, price and payment (interest on a late invoice is a business-only remedy), 7, cancelling an order (the fourteen-day cancellation right is a consumer right), 8, faulty or misdescribed goods (which Act gives the remedy), 11, our liability (what may lawfully be limited), and 18, general and governing law (which courts, and which boilerplate applies). Every other clause reads the same for both.

1.4 Being a consumer changes nothing in clause 2. Those confirmations are about what the goods are for, not about who is buying them, and they apply to every order we accept.

2. Research use only: please read before ordering

2.1 All products sold on this website are laboratory research chemicals and reference materials, supplied strictly for in-vitro laboratory, analytical or other non-clinical research purposes.

2.2 Our products are not medicines, foods, cosmetics or medical devices. They are not licensed, approved or intended for use in or on the human or animal body, for the diagnosis, treatment, prevention or cure of any disease or condition, or for any therapeutic, cosmetic or performance purpose.

2.3 By placing an order you confirm and warrant that:

you are at least 18 years old and legally capable of entering a binding contract;
you are purchasing for legitimate research purposes only, whether on your own account or for an organisation, and not for human or animal consumption, administration or application in any form;
you have appropriate knowledge, training and facilities to handle the products safely; and
you will not resell, redistribute or represent the products as fit for human or animal use, or remove or alter any label, research-use warning or batch documentation supplied with the products.

2.4 We do not provide medical, dosing or clinical advice, and nothing on this website or in our communications should be read as such. Any information about a compound's properties is for research reference only.

2.5 We may refuse, cancel or suspend any order where we reasonably believe the products will be used other than for legitimate research purposes, and we may ask for evidence that an order is what it says it is before we accept it. The research-use policy sets these obligations out in full and forms part of these Terms. Where the policy and these Terms differ, the policy wins.

3. Products, descriptions and availability

3.1 We make reasonable efforts to ensure product descriptions, purity data and images are accurate. Certificates of analysis, where provided, relate to the specific batch identified on the certificate.

3.2 Minor variations between the images shown and the products supplied (for example, packaging) do not affect the validity of your order.

3.3 Stock states shown on this site are indicative and are not a guarantee that an item is in stock at the moment you order. If something you have ordered is unavailable we will tell you and refund it.

3.4 We may update or discontinue products at any time, provided this does not affect an order already placed.

4. Orders and contract formation

4.1 A listing on this site is an invitation to treat, not an offer. Placing an order is an offer to buy on these Terms. A contract is formed only when we send an order confirmation accepting your order, and we may accept part of an order and decline the rest.

4.2 You are responsible for checking your order and delivery details before submitting it.

4.3 We may refuse or cancel any order, in whole or in part, and we do not have to give a reason. We will always refuse an order where we are not satisfied that clause 2 is met. Where we cancel an order you have already paid for, we refund what you paid, including carriage on anything not despatched.

5. Price and payment

5.1 Prices are in pounds sterling and are [inclusive or exclusive: state which] of VAT where VAT applies. Carriage is quoted separately and added before you are asked to pay.

5.2 Payment is taken at the time of order by the methods shown at checkout, processed by a third-party payment provider. We do not store your full card details. If a payment fails or is declined, we may cancel your order.

5.3 We may correct an obvious pricing error before despatch. If a price was wrong we will tell you, and you may cancel rather than pay the corrected price.

5.4 If you are a business purchaser. Payment is due in full before despatch unless we have agreed credit terms with you in writing. Where credit terms are agreed and an invoice is not paid on time, we may suspend further supply and charge interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998.

5.5 If you are a consumer. Clause 5.4 does not apply to you. We do not offer credit terms to consumers, and the statutory late payment regime for commercial debts has no application to a consumer contract.

What the checkout on this site does today. It takes no card number, no expiry date and no security code, and nothing is charged through it. Clause 5.2 describes a payment step that is not switched on yet, and it cannot stand as written until it is.

6. Delivery, title and risk

6.1 We aim to despatch orders the same working day they are confirmed and paid for, and to deliver on the next working day, unless otherwise agreed.

6.2 Risk in the goods passes to you on delivery. Title passes when we have received payment in full for that order and for anything else you owe us. Until title passes you must keep the goods separately identifiable and stored as the listing requires.

6.3 You are responsible for ensuring someone is available to receive the delivery, and for storing the goods correctly (see clause 9) immediately on receipt.

6.4 If delivery is delayed by an event outside our reasonable control we will notify you and take reasonable steps to minimise the delay. See clause 17.

7. Cancelling an order

7.1 Either kind of purchaser may cancel before despatch. Contact us using the details in clause 1 and, if we have not despatched, we will cancel and refund in full.

7.2 If you are a consumer: the fourteen-day cooling-off period. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to cancel within 14 days of receiving the goods, without giving a reason.

7.3 That right is lost once a sealed product has been unsealed after delivery, where the seal exists for health protection or hygiene reasons. Our products are supplied in sealed vials and sealed packaging for those reasons, so once a seal is broken that item can no longer be returned under the cooling-off right. An item still sealed can be.

7.4 To cancel a sealed item within the cooling-off period, contact us using the details in clause 1, or use the cancellation form at the end of these Terms. You must return the goods, unused and with seals intact, within 14 days of telling us you wish to cancel, at your own cost unless we tell you otherwise.

7.5 We will refund you, including standard delivery charges, within 14 days of receiving the returned goods or evidence that you have sent them, using your original payment method.

7.6 If you are a business purchaser. The cooling-off right in clauses 7.2 to 7.5 does not arise. After despatch we accept a return only by prior written agreement, for unopened goods with seals and cold chain intact, and we may apply a restocking charge. The practical conditions are set out under returns and cancellations.

7.7 Neither clause affects your rights under clause 8 for goods that are faulty or not as described.

8. Faulty, damaged or misdescribed goods

8.1 Tell us as soon as you can after delivery, with your order number and photographs where possible, if a product arrives damaged or faulty or does not match its description or its certificate of analysis. This applies to both kinds of purchaser.

8.2 If you are a consumer. The Consumer Rights Act 2015 applies: goods must be of satisfactory quality, fit for purpose and as described. Depending on the issue and on when you tell us, you may be entitled to reject the goods for a refund, or to a repair, a replacement, a price reduction or a partial refund. Nothing in these Terms affects those rights.

8.3 If you are a business purchaser. We will replace or refund goods that are faulty, incorrect or short-shipped when told within the period in clause 8.1. That replacement or refund, together with carriage, is our entire liability for the defect, subject to clause 11.

8.4 We are not liable to either kind of purchaser for damage, degradation or contamination caused by incorrect storage or handling after delivery.

9. Storage, handling and your responsibility

9.1 Many products are unstable at room temperature and require refrigeration or freezing, protection from light, and correct reconstitution technique. Any storage guidance we provide is for general reference only.

9.2 You are solely responsible for storing, handling and disposing of the products safely and in line with good laboratory practice and any applicable health and safety, COSHH or waste regulations.

9.3 You are responsible for satisfying yourself that the goods are suitable for the research you intend and for assessing the hazards. We do not know what you intend to do with the goods, we give no advice about it, and we do not supervise it.

10. Certificates of analysis and purity testing

10.1 Where we provide third-party HPLC, mass spectrometry or equivalent testing data for a batch, this reflects the results obtained for that specific batch at the time of testing. It is not a warranty of fitness for any particular research application.

10.2 Certificates are provided for reference and do not constitute medical, clinical or regulatory certification of any kind.

11. Our liability

11.1 Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited or excluded. This paragraph applies to both kinds of purchaser and outranks everything below it.

11.2 We are not liable to either kind of purchaser for loss or damage arising from use of a product other than as permitted under clause 2, or from a failure to store, handle or dispose of it properly, or from any use, misuse, administration or consumption of a product in or on the human or animal body.

11.3 If you are a consumer. We are liable for loss you suffer that is a foreseeable result of our breaking these Terms or failing to use reasonable care and skill, and we do not exclude that. We are not liable for loss that is not foreseeable, or for any loss arising from your use of the goods in a trade, business, craft or profession, because these goods are supplied for research and not for commercial use by a consumer. Your statutory rights under clause 8.2 are unaffected.

11.4 If you are a business purchaser. Subject to clause 11.1, we are not liable for loss of profit, loss of business, loss of revenue, loss of data, wasted expenditure or any indirect or consequential loss, however it arises; and our total liability in connection with any order is limited to the price paid for that order. These limits are part of what makes the price what it is. They are the usual allocation of risk between two businesses, and you should insure accordingly.

11.5 Goods are supplied as they are, for research use only. Except as set out in clause 8 and subject to clause 11.1, we exclude all warranties, conditions and representations, express or implied, to the fullest extent the law permits. Where you are a consumer, that exclusion does not reach any term the law does not allow us to exclude.

12. Your indemnity to us

You agree to indemnify us against claims, losses, liabilities or costs (including reasonable legal fees) arising from your breach of clause 2, or from any use of the products for a purpose other than legitimate research, including any human or animal use.

13. Intellectual property

All content on this website, including text, images, logos and the formatting of our certificates of analysis, belongs to us or to our licensors. You may view and download content for personal, non-commercial reference only. No other use is permitted without our prior written consent.

14. Website use

14.1 You must not misuse this website by knowingly introducing viruses or other malicious material, by attempting unauthorised access, or by using the website in a way that breaches applicable law.

14.2 If you create an account, you are responsible for keeping your login details confidential and for all activity under your account.

15. Privacy

Our use of your personal data is set out in our privacy policy, which forms part of these Terms.

16. Changes to these terms

We may update these Terms from time to time. The version that applies to an order is the version published on this page when we accept that order, so it is worth keeping a copy with your order confirmation. Material changes will be posted here with an updated "last updated" date.

17. Events outside our control

We are not liable for a delay or a failure to supply caused by something outside our reasonable control, including carrier failure, customs action, supply failure upstream of us, and interruption of power or telecommunications. If such an event lasts longer than 30 days either of us may cancel the affected order, and we will refund anything paid for goods not despatched.

18. General, and governing law

18.1 These Terms, the research-use policy and our written acceptance of your order are the whole agreement between us on that order, and replace anything said or written before it. A change to these Terms for a particular order is binding only if we agree it in writing.

18.2 If any provision of these Terms is found unenforceable, the remaining provisions continue in full force. Not enforcing something straight away does not mean we have given it up.

18.3 We may transfer our rights and obligations under these Terms to another organisation; this will not affect your rights under them.

18.4 If you are a business purchaser. You may not transfer your rights or obligations under an order without our written agreement, and nobody other than you and us has any right under the Contracts (Rights of Third Parties) Act 1999 to enforce any part of these Terms.

18.5 If you are a consumer: governing law. These Terms are governed by the law of England and Wales. You may bring proceedings in the courts of England and Wales, and if you live in Scotland or Northern Ireland you may also bring them in your local courts.

18.6 If you are a business purchaser: governing law. These Terms, and any dispute or claim arising out of them or their subject matter, are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Model cancellation form

For consumers cancelling an eligible order under clause 7. You do not have to use this form: a clear statement sent to the email or postal address in clause 1 will do.

To: PXP Peptides, support@pxppeptides.co.uk, 36 Mossvale Road, Glasgow, Scotland, G33 5PU.

I give notice that I cancel my contract for the supply of the following goods:

Goods: [what you are cancelling, and the order number]
Ordered on: [date]
Received on: [date]
Name: [your name, or the names of all the consumers on the order]
Address: [your address]
Signature: [only needed if you send this on paper]
Date: [date]